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Internet
Explorer 4.0 users
(Recommend upgrading to 5.5 or 6.0; Does not fully support
JavaScript and should be upgraded)
Internet Explorer 5.0/5.5 Users (Windows)
Internet Explorer 6.0 Users (Windows)
Internet Explorer Users (MAC)
Netscape Communicator 6.2 Users (Windows or MAC)
(Netscape 4.7 does not fully support JavaScript and
should be upgraded)
AOL Users
(Using AOL's browser is not recommended; Using AOL as
a service provider is fine, but switch to Internet Explorer
or Netscape once connected)
Internet Explorer 5.0/5.5
Users (Windows)
To enable cookies and JavaScript, follow these steps:
1. Select Internet Options from the Tools
menu. The Internet Options dialog opens
2. Locate the Temporary Internet Files section
of the General tab.
3. Select Settings
4. Locate the Check for newer versions of stored pages
area, make certain that the radio dial is highlighted
"on," Every visit to the page
5. Click OK
6. Locate the Custom area of the Security
tab. Select the Custom Level button. The Security
Settings dialog opens
7. Scroll down to the Scripting section of the
Settings window. To access the BillPay site, your
browser must support JavaScript and Java. You must select
the Enable the radio button under Active
Scripting
8. Click OK to close the Security Settings
dialog
9. Locate the Content Advisor area of the Content
tab. The radio button should read Enable. If
not, select Disable until it reads Enable
11. Click OK to close the Internet Options
dialog
12. Press the F5 key to refresh your browser
(Note: If you are using Windows XP, you will need to restart
your computer for the changes to take place)
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Internet Explorer 6.0
Users (Windows)
To enable cookies and JavaScript, follow these steps:
1. Select Internet Options from the Tools
menu. The Internet Options dialog opens
2. Locate the Temporary Internet Files area of
the General tab
3. Select the Settings radio button
4. Click OK
5. Locate the Check for newer versions of stored pages
area, make certain that the radio dial is highlighted
"on," Every visit to the page
6. Click OK
7. Locate the Custom area of the Security
tab. Select the Custom Level button. The Security
Settings dialog opens
8. Scroll down to the Scripting section of the
Settings window. To access the BillPay site, your
browser must support JavaScript and Java. You must select
the Enable radio button under Active Scripting
9. Click OK to close the Security Settings
dialog
10. Locate the Content Advisor area of the Content
tab
11. The radio button should read Enable. If not,
select Disable until it reads Enable
12. Click OK to close the Internet Options
dialog
13. Press the F5 key to refresh your browser
(Note: If you are using Windows XP, you will need to restart
your computer for the changes to take place)
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Internet Explorer
Users (MAC)
To enable cookies and JavaScript, follow these steps:
1. Select Preferences from the Edit menu.
The Internet Options dialog opens
2. Select the Receiving Files link on the left
3. Under Cookies, select Enable/Accept
4. Click OK
5.Locate the Web Browser link on the left menu
6. Select Web Content
7. Under the Active Content area, select Enable
Scripting
8. Click OK
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Netscape Communicator
6.2 Users (Windows or MAC)
To enable cookies and JavaScript, follow these steps:
1. Select Edit in the browser tool bar
2. Next, click Preferences
3. In the Preferences section, you will see several
items in the Category window
4. Select Privacy and Security
5. Next, select Enable All Cookies
6. Select Advanced
7. Select Clear Memory Cache and Clear
Disk Cache
8. Below the Clear Disk Cache button, make sure
the Compare the page in the cache to the page on the
network, is highlighted "on," Every
time I view the page
9. Click on Proxies in the category window. Make
certain that the proxies are set to Direct connection
to the internet. These instructions will allow
Netscape users to view, and utilize all pages in the Bill
Pay site
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AOL
Users Enabling JavaScript:
1. Open your browser. From the menu bar, select My
AOL | Preferences
2. Click on the WWW icon. In the Internet Zone
section, if any setting other than Custom is selected,
JavaScript is already enabled already. If Custom
is selected, you must make sure that JavaScript is enabled
3. Click on the Settings button
4. In the Security Settings section, scroll down
to the Scripting section, and under Active
scripting, select either Prompt (which will present
you with a dialog box every time active scripting is encountered)
or Enable (which will fully enable active scripting
without user interaction)
5. Press OK to close the Security Settings
window, click Yes in the resulting warning box
if changes were made, and then click OK to
save all changes
6. Close the Internet Options window
Enabling Cookies:
In AOL, cookies are automatically enabled and cannot be
turned off
For assistance with enabling cookies for AOL, please refer
to AOL's Technical Support, at: 1-800-827-6364
(Note: AOL does not provide online documentation about
enabling cookies for their web browser, and has chosen
to handle this on a per customer basis)
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